Digital Experiences: The Leading Brand Differentiator For years, digital agency teams have known the importance the intangible assets of customer loyalty. A good brand reputation meant customers should share you with those they know. Today\u2019s it\u2019s not so simple. Achieving intangible brand assets like customer loyalty requires improved customer experiences during the interactions a customer has with a company. We know by data that the first interactions customers have with brands are digital ones. Therefore, brands must prioritize the digital experience and emphasize delivering positive experiences more so than price or even product. Creating Customer-Devoted brands Before making buying decisions, today\u2019s consumers have access to all the information they choose. Studies show that in fact two thirds research more brands before committing to a purchase than they did just 10 years ago. At the same time, these consumers expect their needs to be met wherever they\u2019re at in the buying process \u2013 from the physical location to the online channels, the brand should be ready. What does this mean for brands today? In order for brands to maintain competitive edge, they\u2019ll need to prioritize the mobile experience so that customers can leveraging their visual interface of their devices. Brands 2020 As a digital agency, we\u2019re always thinking forward. We have to. By the time we\u2019ve implemented a new technology, the next step is already in the works. So, what will the landscape look like in 2020? What platforms will be used, what tools will we have available to accomplish brand goals and performance indicators for our clients? The differentiator will be the intangible. Savy Agency is a digital agency specialized in providing customer experiences, in creating brands that connect with audiences, and in providing the best use of the digital mediums out there to achieve results.\u00a0We craft brands from the ground up. Carefully tailoring every aspect to both client satisfaction and market connection.